DELIVERY METHODS
Courier delivery
Once your order has been successfully placed, you will receive a confirmation message and a confirmation email with your order details.
Product deliveries are carried out by our courier partner. In order for them to be able to provide this service, you consent to the disclosure of all necessary information to the above company (name, address, telephone number), so that they can provide the delivery. Deliveries take place from 9:00 to 18:00, from Monday to Friday. Once the order arrives at the pick-up address, you will be asked for your signature to acknowledge receipt.
If your order arrives at its destination and there is no one present to collect it, then the partner courier company will make two more attempts over the next working days, leaving a notice for you to contact them. The timeframe to contact them and arrange delivery is 3 business days. After this timeframe, the order is automatically returned to our warehouses. Once your order is returned to us, and has been paid for, we will contact you about the alternatives we offer.
If the information submitted with the order is incorrect, the Company bears no responsibility for non-delivery.
Pick-up from BOX NOW lockers
You can opt to pick up your order from a BOX NOW locker. They are located all over Greece (1,200+ points), easily accessible on a 24hour basis, giving you the option to pick up your order at a day and time most convenient to you.
Follow these steps:
1. During checkout, select BOX NOW as the delivery method.
2. Select the BOW NOW locker, according to your preference.
3. As soon as your order is deposited in the BOX NOW locker of your choice, you will receive a text message on your mobile phone with the PIN required to unlock the locker.
Your order will remain in the locker available for pick-up for 48 hours from the moment you receive the notification on your mobile phone.
Delivery costs
- for purchases below 60€, delivery costs are 2€
- for purchases from 60€ and above, delivery is free of charge